Quote from: kmholleran on February 22, 2015, 08:15:12 PM

Hi (I'm new so be kind/ hard to navigate/learn these forums)

I won 10th place with valentines lottery- I tried live chat twice to get my 100 mbtc

first chat guy alex didn't understand- gave me 35 points which at the time convers 10;1 and equaled 3 mbtc lol
convinced him to give me more 165 points, total for this day was a whopping 20mbtc
I had to explain AGAIN this didn't equal 100 mbtc
he said he could only give 20 mbtc a day, and to come back to chat next day

I contacted chat the next day- different person
she also was confused
She said that I received my winnings yesterday- I explained the above =
she asked for a screenshot showing that I won, I supplied that (good thing- names aren't there anymore)
she said she could give me 30 points because she isn't authorized to give anymore-
sigh
so I exchanged that for 3mbtc

Emailed them many times (no response not even an automated ticket), tried chat a few more times (not available)

still owed 77 mbtc (yes it's small- it's the principle/ can't trust a casino so unorganized)

guess i could post the winners screenshot if anyone needs it -

glad to have found this forum!!

Welcome to the forum. Ihad lots of problems with the site including withdrawals, and they took 48 hours each reply to my support ticket, took almost a week for them to tell me they couldn't send my money back since they needed me to gamble 3x my deposit to be eligible for withdraw... What a joke