Quote from: bobcaticus on March 26, 2015, 11:53:46 PM

Quote from: exxe on March 23, 2015, 09:51:52 AM

Quote from: bobcaticus on March 22, 2015, 10:21:35 PM

Quote from: exxe on March 20, 2015, 10:36:30 AM

Quote from: bobcaticus on March 20, 2015, 02:06:08 AM

I'd really really like to use 1broker, however the lag and latency issues are too much. It happened yesterday in a crucial moment and i lost everything. Contacted Patrick in support, gave him as much information as I could and haven't heard back so I guess i'm S.O.L.

You will get a refund, as everyone else of course. Can you contact us again with your position details, please?
(Amount used - Market Entry - Leverage used - Long/Short - Estimated Loss because of the outage)

Email sent on Friday 3/20 10am, your response times seem to lag more than the website.

Have not received a message. Please send it again. You can also send me a PM here in the forum.

yeah, it was pretty useless wasting a whole week, screenshots and 10 emails trying to tell Patrick that the website lagged during a buy period.

I won't be using or recommending you again. Good luck.

Some people complain about lag during certain times and expect refunds, I remember a month ago when finex and OKcoin cost people ten's of thousands of dollars and they said nothing, and did not refund anyone. Support from 1broker has gone above and beyond any other exchange out there. They don't need to issue refunds, but they do. - You use all exchanges at your own risk - Remember all these markets are new, unregulated, and still working out the kinks.