Quote from: Gerrit on April 08, 2015, 12:49:54 AM

Quote from: luckyflop on April 08, 2015, 12:06:32 AM

Gerrit
Thank you so much for you kind words but I really do know what my software does and does not and I really appreciate you bumping up my post here so let me comment on this.

1-I gave you support so how can I be below par when the support was instant at the moment and a same time I went into your lucky flop account and we played a few hands and I SHOWED you that the points went from 181 to 198 which I HAVE THE FULL CHAT READY to post if you deny it.
2- How I am not listening when AGAIN I logged into your account, played 10 hands with you and showed you it works???
3- When it does work and I showed it to you what do you want support to say??? TO say that your right , SORRY it does work and you saw it worked and everyone else knows that the points are showing on the HOME PAGE works and NOT in THE LOBBY which I said your correct and that we are removing that.
4- Please don't use the term "Retarded" bc that is very offensive to me and maybe others as well.
5- My mind set is set to help and answer every email but I can only do so much as you can see even when your lucky flop points work people still will complain.
6-THe owner does listen bc I just explained to what I did when you asked me to help you and again if you deny it I can post and show every single thing that we did from table chat to every hand I can show. SO the Owner is interested in solving issues as I have been solving issues since day one. You playing here or not is 200% your choice but please don't say I don't offer support because I guarantee you my BTC to your donuts that your one of very few who will think that!

It doesn't work for me as it should work. As long as you don't understand this you're proving my point.

1) Indeed, the points went from 181 to 198. But they should have gone from 181 to 182 to 183 to 184 etc. I am not counting my hands, so I still have the feeling something is wrong. A week ago I played for hours and just got something like 50 points added, which looked like a mistake to me. There are moments I get like 50 points an hour and there are moments I get like 10 points an hour. But without live updates I can't claim anything. I just want to see how the points are added every hand I play. Refreshing only helps occassionally. Sometimes it takes litteraly hours before it shows me the right balance.
2) "And showed you it works". When it ocasionally shows the right balance it doesn't automatically work. I want to know my balance ever time I would like to. I had to tell you like 5 times I didn't see the right balance. Only after you logged into my account refreshing gave the right balance.
3) + 5) Are you the one to decide if something works smooth for your customers? If it works smooth for you it doesn't have to for all your customers. Maybe browser choice or cookies have to do something with this. But you aren't interested?
6) I didn't say you aren't offering support. Again, it feels like you are self-righteous (it's difficult to kill your own darlings). You are claiming things work right, I am claiming I don't see the right balance 9 out of 10 times. You can say a million times there's nothing wrong, but for me that doesn't solve anything.

You think it does not work for you but I already showed you that it does and it does all the time and if you really want to PROVE it does't work you should do it with hand numbers and screen shots rather then me and you going back forth.

1-when you play 10 hands in a row you will NEVER see the point go 181, 182, 183, 184, 185, 186, .. 198- THAT WILL NEVER HAPPEN UNLESS you want to play 1 hand, then stop to CHECK, then play another one and then check again, WHICH I RECOMMEND THAT YOU DO SO YOU CAN SEE IT WORKS for yourself. If you want to catch a BUG that you claim we have, YOU need to COUNT which is something that you'r not willing to do or have not done so to prove and show the bug. When I counted it worked fine. And all other accounts seem to be working fine too.

A week ago you did not put in a ticket so I can't comment on that, but I assure you the software knows how to count but you won't see it counting. It is set to .03 greater games to give you credit only. Refreshing it will only give you THAT EXACT TIME COUTER meaning that AGAIN you have to play 1 raked hand greater the .03, THEN STOP and refresh and check, then move forward. Not too many people play poker like that. I know I don't! The right balance (again) refreshes instantly on the HOME PAGE by clicking REFRESH tab.

2-Again, the software is set where you have to refresh it for you to see "it work" sorry it's not a live counter BUT now that I finally understand (you want a live counter) what you are asking IM going to try to create that:) You want a live counter! Just say so!

3-5? Im always interested and to my understanding you were on DL version, Is that true? And yes if I go in your account and see it works fine I'm assuming it works fine. And again you keep saying we are not interested when I have spend countless hours and even interested enough where I will respond to every email, so i think you should stop saying I'm not interested, bc Ive already told you a few times I'm very interested. I don't know what else I need to say to show you that Im interested.

4-You said our service is below par and now your changing it to I did offer support with a BUT. The but is where the support is trying to help you. So now that we established that I do offer support(below par or above par??) I want you to know I'm not trying to kill any of my darlings but only I want to offer support and help you with your points was my only goal. Again, You can't see it count bc you have to refresh BUT IT DOES WORK:)