Quote from: bahamapascal on April 30, 2015, 04:39:30 PM

Quote from: Dargo on April 30, 2015, 12:42:38 PM

Quote from: bahamapascal on April 30, 2015, 07:14:17 AM

Hi, is any one having problems with the log in system at MtGox?

Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.

Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.

Am I the only one? Any suggestions here what I could do about it?

I'm checking to see if we can offer any suggestions. If you are a Kraken client I also recommend creating a support ticket to connect with our support team directly for the fastest service. You of course always have the option to go with the offline paper filing if the online system doesn't work, but hopefully you can find a solution and avoid that.

Yes, I am a long time client of Kraken. I had already contacted support, though there suggestions didn't work. But I also havn't asked again, as they told me that they were overwelmed by the amount of support tickets they were getting due to the MtGox claims. So I thoght I would wait a bit and ask here if some one else had the same problems.
Well I hope I don't have to do it via the paper filling, I would love to get those free trading fees Cheesy

Yes, our support was under very heavy load for the first few days after claims started. Have you tried again with the MtGox claim site after waiting 24 hours? Apparently the site will lock you out if it sees certain kind of "suspicious" login behavior and you may have triggered this security measure. If that's not it, let me know and we'll try something else.