Update: Finally got my bitcoin back, less than 24 hours after posting to Bitcointalk.

Lesson learned guys, next time you have a problem with primedice just come to bitcointalk. Up to 1300% faster customer support.

Primedice is ignoring support requests.

My initial email was 12 days ago:

Quote

Hello,

I have lost access to my new account xxxx,

I signed up during midnight and played a few games after depositing 0.1btc with the following information:

Sent to XXXXXXXXXXXXXXXXXXXXXXXX
txid XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

I have over 0.3btc in my account, used XXXX web browser.

I hope this is information is specific enough for you, i do not remember setting a password for the account which may be the cause for being locked out, which happened during my browser update.

Will you send me a new password please,

Thank you.

3 Days later, they responded with:

Quote

Hey,

I'm going to need you to prove to me you are the account holder. In order to do this you will need to perform a self send transaction from an address you used to deposit with.

Please send 0.0000023 BTC to XXXXXXXXXXXXXXX the address XXXXXXXXXXXXXXXXXXXXXXXXXXXXX

After you've done that please reply to this email with the relevant TXID.

You can alternatively sign a message from the above address

Regards,
Edward

So i responded with

Quote

Hello Edward,

I sent the bitcoin using my localbitcoins.com account. So i don't see a possible method of replicating a transaction originating from the same address.

Isn't there any other method, is the information i provided you not sufficient enough?

6 Days ago they responded with:

Quote

Hey,

As you are unable to sign a message using an address you deposited with, I'm going to need you to verify you are the owner of the account.

Could you supply me with the following information:

- What country did you most recently log into your PrimeDice account from?
- What state/region did you most recently log into your PrimeDice account from?
- What ISP did you most recently log into your PrimeDice account using?
- When did you lost login to your PrimeDice account?

Sorry for the questions, but our users security is important to us.

Regards,
Edward

So i responded with all information i could provide, my isp, web browser, deposit amount and how much i won. how long i played for before losing my session and not being able to log in again.

It has been over a WEEK then. They are ignoring me, no other explanation. Why do i have to call them out on Bitcointalk?

What is going on, they surely do not need my 0.3+btc but it gives no excuse to provide such a bad customer support service. This is unacceptable, i deserve at least an explanation.