Quote from: mav3141 on June 02, 2015, 06:16:55 AM

Quote from: mav3141 on June 01, 2015, 09:01:42 AM

Been waiting over 36 hours for munster v glasgow to be graded http://www.bbc.co.uk/sport/0/rugby-union/32929818

Contacted support after 12 hours, took them almost a day to respond:

"Thanks for getting in touch with us, all of your pending bets have now been settled and your account credited accordingly."

Its been 6 hours since I got this response and the bet has still not been graded and is still pending. I contacted supported again, I guess it will be another day before they respond...

Just thought I would share with everyone what betting on Cloudbet and dealing with their customer support can be like. I've tried to be patient but I think this is unacceptable and people should know what to expect from them.

Update: After 60 hours and 3 emails to support they have finally graded the bet. It was a large bet and to have it hanging in the air while they keep you waiting for days on end is awful. Cloudbet improve your customer support ffs its just terrible.

Hi mav,

In your case, there was a specific bug that was preventing the bet from being correctly graded. It has been resolved and future grades will be much more quick.

Thanks again for your patience and understanding.

Cloudbet