Quote from: mav3141 on September 12, 2015, 12:16:43 PM

Hi, I placed several bets on the North Queensland Cowboys U20 v Brisbane Broncos U20 match. You graded them as a loss, why is that?

the bets are:

Bet ID1042715 Event North Queensland Cowboys U20 v Brisbane Broncos U20 - Selection North Queensland Cowboys - loss
Bet ID1040997 Event North Queensland Cowboys U20 v Brisbane Broncos U20 - Selection North Queensland Cowboys - loss

http://www.nrl.com/draw/holdencup/draw/tabid/11181/default.aspx

the cowboys won 36 - 24

thanks

Quote from: mav3141 on September 12, 2015, 12:39:34 PM

Here is a screen shot of the bets I mentioned in the previous post:

http://i.imgur.com/UiYmgr7.jpg

Very disconcerting to see the same event graded as both a win and loss Huh

After a day and a half support was kind enough to contact me about this error in their system grading the same event as both a win and loss:

" Thanks for reaching out to us. We are currently looking into this issue.

Thanks for your patience, we'll get back in touch as soon as we can.

Best,"

Extremely frustrating to put it nicely, but par for the course for cloudbet. The wait continues...