I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

Very interesting considering we haven't had the ticketing system anywhere close to 9 months. 

---- Reply above this line ----

twitchyseal,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We usually respond to emails within a few hours, however, sometimes it can take up to 24 hours to get a response. When replying to future responses, please make sure that the Ticket ID is kept in the email subject so that we can track your replies.

If you have an account you can view your ticket at:
https://www.betcoin.ag/ticket/10059

Subject: Ticket #10059: My Affiliate
Message:

Very interesting considering we haven't had the ticketing system anywhere close to 9 months.  What is your login name?  36 unresolved tickets over 9 months is definitely something we would like to see considering we only added the ticketing system 4-6 months ago.  Also, to note, unresolved tickets brought to our attention will be resolved, therefore just let us know your login name and we will have an immediate review.