Quote from: tedmrogers on December 09, 2015, 12:16:43 AM

Hi Everyone,

This is Ted Rogers, President of Xapo.

First of all, I'm very sorry to those who have had unsatisfactory customer support experiences with us. While I think our team does a great job, we are growing and need to make sure we have sufficient resources to meet support demands. We very recently hired additional personnel in customer support and I hope you will see a difference over the coming weeks.

I can assure you that a delay in customer support does not indicate anything negative about the trajectory of our business. Quite the opposite -- it is precisely because we are having success, which we are grateful for, that we have to gaps to fill in customer support.

A couple of informational items:

-- some debit card users experienced problems last month because the card's payment processor had problems with their platform. My understanding is that these problems have been fixed.

-- we are subject to various -- and sometimes changing -- compliance and AML mandates, which means that users from certain countries either can't use our service or may have service discontinued. In NO case does Xapo take ownership of the user's bitcoin.

We sincerely appreciate your patronage of Xapo and value your feedback. We hope that you will stick with us, as we are looking forward to a great 2016 for bitcoin, Xapo and above all for our users.

Ted

About time you show up Tongue

Anyway, we appreciate for you to spend your time and take a look here

Let's hope with the additional customer service we will get a response from them as fast as possible

Also just a suggestion, why don't you hire someone to manage this topic ? So when we have a problem we can always talk about it here from the officials from xapo
Thanks