Quote from: cincan on February 03, 2016, 05:20:49 PM

Make you help me please, I have ordered physical card before 2-3 months. but the card did not come. and now I contact support.It did not help me and have posted this message. I applied because I wanted to use Debitcard, and I verified my account. I paid 17 USD directly. This time I paid my $ 50 account and then loading up to 3 BTC then they told me they would refund the money of the first card. I wanted to give that card's printed or sent a document showing that they do not respond to it.Where is my customer satisfaction? I want a solution to this issue. Sorry for my english and thank you.

Hello,
Could you please send me in personal messages your email address? I would check your tickets and make sure we provide a reply.
It is a bit strange, because as far as I can see responses for all tickets of Feb 3 were sent. I am going to finish tonight's one soon.

If we promised you to refund $17 after you load your new card with 3+BTC, we would definitely do that.

Also, maybe you did get a reply from us after this post? The refunds usually take 2-3 business days to be made, so it might be we replied, just refund is not done yet?

In any case, I'll wait for personal message from you.