Quote from: bitbaby on March 06, 2016, 02:47:20 AM

Quote from: Frddr on March 05, 2016, 11:59:49 PM

Hi Bitcointalk community,

I'm coming here because I'm desperately in need of your help. I would be very grateful for any advice you have to offer!

So without further ado... My Electrum wallet was set up with 2-step authentication via the Google authenticator app on my smart phone. However, my phone got completely wiped, including all internal and external storage, and I lost the 2-step authentication. Now, I'm unable to withdraw any bitcoins from my wallet.

I have tried to restore the wallet using my seed, but it will only allow me to restore to the wallet type that has 2-step authentication. Additionally, I have tried to restore my wallet on a completely new computer that has never has Electrum installed on it, and again, it only allows me to restore to a 2-step wallet, which then asks for a Google authenticator code when I try to send BTCs out. There is no way for me to get the 2-step back on my phone as all the data was wiped.

Is there anything I can do to bypass or get rid of 2-step on my Electrum wallet? Can I withdraw my bitcoins in some other way? Please let me know. I would truly appreciate your help!

Take care, Frddr

While restoring from seed you should select Wallet with two-factor authentication option, as explained here:

http://docs.electrum.org/en/latest/2fa.html?highlight=authenticator#restoring-from-seed In order to restore your wallet from seed, select wallet with two factor authentication, as this tells Electrum to use this special variety of seed for restoring your wallet.

It should give you access to your wallet.

Hi bitbaby, thank you so much for your reply. I did indeed select "wallet with two factor authentication" but unfortunately, I have lost the Google Authenticator data from my phone (internal storage has been completely wiped and is irretrievable). So I am able to see my funds in my wallet; however, I can't send them out anywhere because it will ask for the Authentication when I try to do so. Is there anything else I can try?? Thanks again