Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
c4n10
on 24/01/2013, 01:28:21 UTC
Sorry I did not read it well enough.

Before you accuse us of scamming you, would we really risk $1 for our reputation? Dont you think this is a common mistake ?

You are the only one with this issue, its probably just a glitch.

I'd be glad to refund you not only the $1, but also all the fees.

I encourage you to try another transfer, and you will see this was an error

You clearly STILL have not thoroughly read my posts. Between my TWO transactions, I was shorted $3.12 not "$1". After the first time I didn't get the full amount I DID give your service a second try and was shorted again. Since then I have made multiple contacts to your support department and have been ignored forcing me to come here and deal with you who can't even be bothered to take the time and give my posts more than a passing glance as he fights with forum trolls. Now you think I should go give it a third try when I still have not received my remaining balance (you say you'll hook up remaining balance + fees, I've already given you all the information you'd need to do such a thing and yet I have received nothing), you've given me no explanation as to how the error occurred and until I came in here today your customer service dept went AWOL on me...?

Also, I never accused you of scamming me but the money went somewhere. If it didn't reach me and it didn't reach VirWox there's only 1 other party left in this equation.

Also recognize that it's not the amount missing that is my complaint, but if you continue to take an extra $1.56 off of every transaction those numbers will eventually add up.

As your customers (the base of the bitcoin economy) we already pay fees at every turn (mining pool fees, exchange trading fees, exchange withdrawal fees, exorbitant fees to have BitInstant process a coupon and send money to our paypal accounts) for those of us who don't mine 15 BTC a day the fees become overwhelming. Another $3+ between two transactions in two days that we aren't expecting to pay and no one can explain what happened is simply unacceptable.