Quote from: mikesbmw on June 21, 2016, 04:45:52 PM

Quote from: Dargo on June 20, 2016, 06:05:01 PM

Quote from: mikesbmw on June 20, 2016, 12:32:11 PM

and again the site is down!
The first option I get, I will get all of my money away from you.

Every....single....time....BTC (or whatever) makes a big move.... EVERY #&^**&#% TIME!
Get your sh*t together Kraken.

EDIT: and thanks again for making me lose a trade which cost me 110 euro. Angry

We are still looking into this, but it appears to have been some kind of network issue that affected other sites as well.

https://twitter.com/CaptSpectacular/status/744875641993052160

And it did not affect everyone since many clients were able to access the site without issue. I understand that it's frustrating no matter the cause, but so far it looks like there wasn't much we could do about this particular incident. But as I said we are still looking into it and I'll let you know if the assessment changes.

Thanks for replying, but that doesn't get you off the hook.

Why is your site non-responsive (nor via the app) when a crash or spike occurs? Poloniex seems to do just fine on those moments.
Don't you have extra capacity available when needed? It doesn't seem so, since it can take several hours for the problem to be "resolved" (read: when the crash or spike is over and everybody simply gives up).

Going to a different exchange which trades EUR < > XXX is a no-go, so that would mean EUR < > USD (boo!)

I didn't mean to suggest that we are "off the hook" for all issues in connecting to the site. But sometimes the problem can be a network issue that has nothing to do with our capacity and is beyond our control. It appears that the incident you complained about in your first message above was in fact a network issue.

As for our capacity, we are working to improve it, but this isn't something that can be done quickly (it's not as simple as just adding more servers or something like that). We have already done many things over the past 4 months or so to improve capacity and continue to make improvements. One thing we are currently working on that will improve site responsiveness is websockets. I don't know when this project will be finished, but it is a top priority.