Quote from: freeAgent on March 05, 2013, 02:01:21 PM

Quote from: MAC on March 05, 2013, 12:51:43 PM

I recently secured a loan through BTCjam. After paying the loan off and trying to log back in to verify my funds have been transferred back into BTC-TC I keep getting an incorrect password error message. I have done the password reset feature multiple times but that too doesn't work. I then tried to write a support email but you first have to login to utilize that feature.

Please advice how I can get this password reset/corrected.

Thanks,
Mac

I am having the same problem. I seem to be completely locked out of my account even though I know I have the right credentials. I did a password reset, which went to my correct email address, and I changed my password yet I still cannot log in.

I think I may know what happened. Can you guys PM me your login names? There was a change made in dev a few weeks ago that made the logins case sensitive. (as they were intended to be from the beginning, but the sql query was executing case insensitive) I inadvertently rolled out that change with another update I made last night to improve some of the backend logging granularity. I was planning to announce the change before it went live. Embarrassed

If you can PM me your login name I can look it up, figure out what the case is on it, and relay it back, -or-, we can change it to whatever else you might like.

Cheers.