Quote from: adaseb on November 02, 2016, 07:32:21 PM

Quote from: BoXXoB on November 02, 2016, 03:08:43 PM

Quote from: MICRO on November 02, 2016, 02:49:37 PM

Quote from: adaseb on November 02, 2016, 01:25:20 PM

Quote from: MICRO on November 02, 2016, 10:48:31 AM

Quote from: RocketSingh on November 02, 2016, 10:43:34 AM

Quote from: Naoko on November 02, 2016, 10:34:47 AM

just give them enough time, PD supports do sleep too

Being the largest bitcoin gambling operation under the Sun, they must support in multiple timezone. Like the Sun did not set in British Empire, all support can not sleep in PD's empire. Wink

That is coming up soon. 24/7 support , live chat support and maybe even support over the phone.

Will this really happen? I think this was promised in the past to improve the support and hire more staff. However this is one of the biggest Bitcoin gambling sites out there and yet has one the worse support out there.

We actually have the fastest and the most responsive support around. As i shown with the stats from zendesk.
And from then it got even better.

But yes , we are working on some new projects and support will get even better with more options to get in contact with support.

Can second this. It went from completely useless support to a bit better. After that it has improved even more and I'd definitely call the support better than many sites.

Whenever it comes to people's money, support should be number one. If someone sends $10,000 and it gets halted somewhere and it takes hours or days to get it resolved, you think they will actually gamble on that website?

I was making the comparison to the other BTC sites. I also don't think a 10 hour wait is that much. There's loads of sites where you do have to wait for funds much longer than that. Obviously there's still work to do but is there really a lot of BTC sites with so much quicker support?