Quote from: VanBreuk on November 09, 2016, 09:44:56 PM

Quote from: riceberry on November 09, 2016, 09:31:39 PM

Quote from: VanBreuk on November 09, 2016, 09:28:36 PM

Quote from: farl4web on November 08, 2016, 07:08:58 AM

Are more people having trouble to claim there tokens?

I am. Few days ago I tried to claim a NXT investment, but the 2 NXT tx was not received. Still I tried to send regardless my 1 NXT verification tx from investment account to the address provided (https://www.mynxt.info/transaction/16382802873746269755) and the Heat client kept trying to run verification without success, no other options to try but wait.

Today I tried again and after entering my PIN it won't even login. Using 0.1.1. Has a new client been released? Can anyone help?

Sorry to hear about your troubles. There is a new client released, some server connections were changed. Check https://github.com/Heat-Ledger-Ltd/heat-ui/releases
Have you tried clicking on the support button in the bottom right corner if it still doesn't work on the new client?

Thank you for the quick reply. I updated the client and logged in correctly now, but I still cannot finish the claim process. I sent a message to support.

Is there an error message when you click verify ? Did you wait for a confirmation of your transaction sent before clicking 'verify' ? I used BTC for the ICO, so I can only speak for my smooth experience. Sometimes there is a live support agent available for help too (I suppose the live support was unavailable for you at this time).