Today I opened a new ticket for this "Buying bitcoin transaction failed." message. Now support replied that this request has been closed and merged with my request from 2 days ago for the message "your account is blocked. We're checking with the bank." But still no reply on that ticket.
So they close my ticket from today saying they merged it into a ticket from 2 days ago but still don't bother to reply on that ticket
This is some terrible support and as a new user I am not happy with this site at all.
Hello,
Thank you for your patience.
Please review the banks reply: "Please be informed that we have blocked user account due to Suspicious Transaction noticed.
Hence we request you to kindly share any of the below mentioned documents to move user card status to Active.
1. Copy of a valid Government ID (Drivers license, Passport, National Identity Card, etc.)
2. Copy of a recent Utility Bill (Water, electricity, telephone or any official document showing registered name & address of the cardholder )
Please do get back to us for further assistance."
Best regards,
Wirex support team
Brian (Wirex)
Dec 23, 09:57 UTC
Hello,
Thanks for contacting E-Coin.
Some of our customers manage to load their cards with Paypal accounts. However, we are not responsible for such transactions as they go through the bank directly.
In essence, you can do it at your own risks.
Please let me know if you have any other questions.
Best regards,
Wirex support team
So don't advice anyone withdraw money from paypal to ecoin card because ecoin/wirex ugly, scammer company which never protect their users. They also don't have any contact phone.
ECOIN/WIREX SCAM!