Quote from: adrian7000 on December 27, 2016, 11:04:46 PM

Quote from: gosha@e-coin on December 27, 2016, 07:01:38 PM

Quote from: adrian7000 on December 27, 2016, 06:45:59 PM

Because some people(or even most people using btc) want to stay anonimous. You haven't had the chance to update the guide yet? So you had the time to post on twitter, facebook and all the other places that maybe 5% of people will see.

But you didnt have the chance to post a warning in your tutorial that is among first results on google and which is read by 95% of people?

Please stop making lame excuses.

if you prefer to stay anonymous, it certainly is your choice, and we respect it.

Wherever possible, we try to allow transactions for unverified account - loading your card with BTC is possible.

However, we can't overrule the regulations imposed on the bank and/or by the bank, and loading the card via PayPal is only now possible for verified accounts - all we can do is accept it.

What excuses? Have you even read the explanation? Once again: PayPal load is not even part of our service, just a by-product. You are making no sense. When Indian central bank banned high denomination cash notes recently, would you blame a local merchant for not accepting them? It's pretty much the same story here...

P.S.: by the way, the requirement for verification is mentioned in the help article:
https://help.wirexapp.com/hc/en-us/articles/207870215-How-to-add-funds-to-Wirex-card-using-Alternative-Payment-methods-

You missed my point. I understand everything you are saying but I meant stop making excuses about not adding this in the tutorial for buying BTC with paypal.

How much time does it take to add this to the tutorial? One day at most? And it would save you and your users a lot of time.

For a company that seems to be to cutting back on customer support costs, you'd think that they'd take care of promotional material that's so misleading that it is cluttering support queues even more. I guess that it's form over function with E-coin.