Re: Official Newbie BitInstant Support Thread (Active Customer Support)

bloodsipper,

My response was cut off in that last long convo.

I am still trying to understand your issue and how you want it to be resolved.

Until I can get this info it's difficult for me to provide level 2 support with any info.

Thanks,
-BitInstant Support

The issue is paying for something expecting it within an hour and not having it 18 hours later while watching the prices jump around.
resolution i would like: my bitcoins in my wallet
at this point seeing how many others are having issues i would settle for a refund

MTGOX is getting hammered today and that is causing a lot of problems. Things go wrong in the Bitcoin world quite often in various places. I'm sorry that you are upset but we all saw the price jump today. Everyone is trying to get in to Bitcoin and the infrastructure needs improvement to handle the stress...not just with BitInstant but with MTGOX and many other companies. Think of it like downloading the blockchain and please be patient.

my patience is running a little thin, this was supposed to be under an hour, i understand mtgox and demand outpaced the abilities of bitinstant to keep up or w/e the problem is, but there should be backups to collect my coins another way, or a way to get a refund if it cannot be unstuck. All i have seen is a 'live'agent tell me i would have them in a couple of hours. that was 12 hours ago. I have seen other people with similar issues get resolved. It reads on the site that it should never take longer on bitinstant than any other type of transfer, yet there are 24 hour options and i am fast approaching that mark.