Re: Official Newbie BitInstant Support Thread (Active Customer Support)
That's a wild accusation? Have you read this thread? We have been out-and-out lied to about technical issues. See https://bitcointalk.org/index.php?topic=155533.msg1689331#msg1689331 - a message to which Charlie didn't even respond even though he was quite active in that thread prior to it. He can't respond, because he won't admit that the technical issues are a ruse.
Here is the most important part of that to which he refused to respond:
I would very much like to know how Bitinstant has created willful blindness on such a massive scale. This situation is absolutely unbelievable. You are being lied to, Dave, and the lies are incredibly transparent. Yet somehow very few people seem to see through them, and worse, by attempting to defend the indefensible, you are creating confusion for those that don't understand the technology aspects well enough to see how ridiculous Bitinstant's lies actually are and don't want to believe that they could be duped. The fact that they have not appeared in this thread to defend themselves speaks volumes, does it not?
Please stop making things up, this is a sheer lie.
You are calling me a liar for calling out your "technical issues" as a falsehood. So here's your chance to prove that I am just jumping to crazy conclusions. You have blamed the massive delays not on lack of funds, but on technical issues. Explain, then, how your "technical issues" could not be resolved in over a month when any halfwit web developer could have solved them within hours. Also, if "technical issues" are indeed at fault here, how is it that on the rare occasions when you have publicly verifiable reserves (such as at Btc-e) that you are able to instantly process orders and deplete all of those reserves in a few minutes? Specifically, how did you process $50,000 worth of btc-e transactions in a few minutes yesterday if your code is broken and you are doing everything manually? Does your code only work on Tuesdays?
I guess the fundamental question is this: If you stopped taking new orders today, would you be able to fund all of your current, outstanding orders with your funds on hand? We already know the answer, of course, because if you could, then there would be no outstanding orders for more than an hour or two as promised on your site and no one would be complaining.
Here is the most important part of that to which he refused to respond:
You are making some quite big assumptions there. From what I have seen it does NOT appear that bitinstant has a transactional system in place. I have placed orders that failed and the website never updated once they manually processed the order.
I have placed orders and had them manually processed twice. The order status indicated "processed" and the box right under it said something like "API Response: Account balance not sufficient"
I have placed orders and had them manually processed twice. The order status indicated "processed" and the box right under it said something like "API Response: Account balance not sufficient"
I would very much like to know how Bitinstant has created willful blindness on such a massive scale. This situation is absolutely unbelievable. You are being lied to, Dave, and the lies are incredibly transparent. Yet somehow very few people seem to see through them, and worse, by attempting to defend the indefensible, you are creating confusion for those that don't understand the technology aspects well enough to see how ridiculous Bitinstant's lies actually are and don't want to believe that they could be duped. The fact that they have not appeared in this thread to defend themselves speaks volumes, does it not?
Please stop making things up, this is a sheer lie.
You are calling me a liar for calling out your "technical issues" as a falsehood. So here's your chance to prove that I am just jumping to crazy conclusions. You have blamed the massive delays not on lack of funds, but on technical issues. Explain, then, how your "technical issues" could not be resolved in over a month when any halfwit web developer could have solved them within hours. Also, if "technical issues" are indeed at fault here, how is it that on the rare occasions when you have publicly verifiable reserves (such as at Btc-e) that you are able to instantly process orders and deplete all of those reserves in a few minutes? Specifically, how did you process $50,000 worth of btc-e transactions in a few minutes yesterday if your code is broken and you are doing everything manually? Does your code only work on Tuesdays?
I guess the fundamental question is this: If you stopped taking new orders today, would you be able to fund all of your current, outstanding orders with your funds on hand? We already know the answer, of course, because if you could, then there would be no outstanding orders for more than an hour or two as promised on your site and no one would be complaining.
That's a wild accusation sometimes things just fudge up and I think they get a influx of customers and this is where some come to vent, I wouldnt mind knowing what's happening though.
I feel sorry for those that haven't read this thread or those in the scam accusations forum. If, however, you have seen this thread and still sent them money, then you deserve to lose your money - consider it a tax on stupidity. There are 130+ pages of complaints. You can see the fact that they are using new money to process old orders playing out in this thread day in and day out. If you submit an order, rest assured that that order will not be processed unless and until more new money comes in.
I have no idea why this is so hard for people to understand. This thread really should be submitted to Harvard Business School as a case study in how to create blind customer loyalty in the face of overwhelming evidence of severe issues. It's like they somehow distributed digital kool-aid and everyone but me drank it.
I have no idea why this is so hard for people to understand. This thread really should be submitted to Harvard Business School as a case study in how to create blind customer loyalty in the face of overwhelming evidence of severe issues. It's like they somehow distributed digital kool-aid and everyone but me drank it.
I understand, I have worked customer service as well, I'm in the situation that if my funds don't show I'm going to loose my place, I have a lot riding on this as well I'm just trying to stay positive I hope they will come thru for us.
So I placed this order on the 30th... It's been over four days... I'm being VERY patient. I work retail in a store that is #1 in the world for customer service... Not my company, my actual store. Stuff goes wrong with us all the time because of the volume we handle but our presence to to customer and the ability to calm them down and make promises that we go through with is what keeps them coming back and keeps us in their good graces. I just want that same treatment is all...
Gotta give em a moment, I'm pretty sure there busy as all get out.
I want my BC at the price I ordered them at... Why has support suddenly disappeared?
also, in my opinion I should get bc at the price I ordered them (bc has risen 50% since then)
Too be honest I just need my funds.I want my BC at the price I ordered them at... Why has support suddenly disappeared?
So I placed this order on the 30th... It's been over four days... I'm being VERY patient. I work retail in a store that is #1 in the world for customer service... Not my company, my actual store. Stuff goes wrong with us all the time because of the volume we handle but our presence to to customer and the ability to calm them down and make promises that we go through with is what keeps them coming back and keeps us in their good graces. I just want that same treatment is all...