Quote from: Boussac on April 09, 2013, 03:49:21 PM

Quote from: steelboy on April 09, 2013, 02:17:47 PM

Quote from: Boussac on April 09, 2013, 12:54:38 PM

UPDATE

We are currently developing and preparing the online claim form.
We appreciate your patience as we work with limited resources.
We regret not being able to do more as Instawallet was a free service (zero fees) and could not pay for additional resources.
However, we would like to reassure you that we will have the claims processed in due time, by the end of the initial 90-day period.
The claim form is schedule for delivery by Friday, April 12th.

Given that you have a pool of 42,000 of our BTC how about you put a little more effort in and try and calm some of your customers fears. Angry

Have you, (or your lawyers), even looked at our questions?

GIVE YOUR CUSTOMERS SOME RESPECT.

Instawallet users benefited from our free service (therefore are not our "customers" strictly speaking, especially if they wanted to stay anonymous) and will be paid back in full.
They trusted us with their bitcoins and their bitcoins are safe.
To hand out those bitcoins to the hacker now would be foolish hence the claim process I described.
I fail to see how we could have lacked respect towards instawallet users.
Any minute we spend responding to infuriated, threatening , sometimes defamatory posts (not yours) or PM on this forum is one less minute we have to clean up after the hack attempt.
Our determination to support bitcoin as a community-run monetary system is stronger than ever in spite of the attacks.

Boussac,

You lack respect to your customers (and yes we are your customers - I'll argue that point later if it becomes necessary) for one reason:

And that is that you persist in ignoring some very basic questions that have been put to you over and over again by different people on this forum, notably "please provide a reference to the case you allege you have opened with the French police". That you continue to ignore that basic question is profoundly disrespectful - and is the singular reason why you are getting all the heat you are getting right now.

We are being very reasonable and asking very reasonable questions. By choosing not to answer them you are acting like a fraudster. I am not saying you are one, but you really are acting like one. How can you expect people to take you seriously when you cannot find the time to even answer my first 4 questions?? (And here they are again:)

1. Please state your full real name and your current position with Paymium (and whether you are a shareholder, director or employee).

2. Please confirm that you have formal authorisation from the board of Paymium to be communicating on behalf of the company on this forum.

3. Please provide the case number and filing date of the report you state Paymium has filed with the police.

4. Please provide Paymiums formal contact details: office address and telephone number.

Just that would be a start. This is too much?? We do not technically even know who you are. Are you serious about the comments you've been making? Just answer these basic questions and then we can have a fruitful dialog.

You are creating all your own trouble by not doing so. And I can assure you it will get worse if you continue as you are doing. Please understand that everyone here would rather work with you, but you are behaving in a most unprofessional (and now starting to appear suspicious) kind of way, so you must expect what is to come.

As I have stated already, I personally do not even know if there was a hack. The police report file number (or some other kind of documentary proof) would go some way to supporting this claim. And if you will not convince me that you are being straight then I WILL file criminal charges against Paymium and I WILL list as prime suspects all of its directors and I WILL be very public about this.

I ABSOLUTELY do not want to do this. I would much prefer to have a cordial and professional process whereby we can support you to help us get our coins back. I want to make it easy for you. All I am asking (and I think all anyone wants here) is your basic responsiveness and professionalism. My questions will take you 10 minutes to answer. So why not just answer them and thereby immediately get everyone here on your side rather than pissing people off.

PyedPyper