Quote from: ePay.info on March 22, 2017, 07:26:37 PM

Quote from: BitcoinBow on March 22, 2017, 05:07:48 PM

Quote from: ePay.info on March 22, 2017, 03:39:22 PM

Quote from: BitcoinBow on March 22, 2017, 02:45:45 PM

Quote from: ePay.info on March 21, 2017, 04:26:53 PM

Quote from: BitcoinBow on March 21, 2017, 04:10:23 PM

Quote from: ePay.info on March 21, 2017, 02:18:53 PM

Quote from: BitcoinBow on March 21, 2017, 01:58:53 PM

i want to know what happen???!!!!!
** my account email is : bitcoinbow.com@gmail.com
first you are take 0.001 btc to Sponsor payment http://prntscr.com/emnw9r. and nothing happen. second http://prntscr.com/emnwui.
my tickets tow from 14/3/2017 about my rotator rank and it's closed without any answer.
my ticket about sponsor from 17/3/2017 and your support answer is we will check it.
third i get transactions from my api too much.
http://prntscr.com/emnymh
http://prntscr.com/emnyu7
http://prntscr.com/emnz4v
many many many small transactions my site have minimum payouts is 15,000 satoshi and no one has the api key except me and you.
there are more than 0.0025 btc send from my api.
what happen?!!!!!!!!

Hi
We've already answered in your ticket

same answer of every ticket "we will check it." and you take days without any actions or answers.
i have 11 days waiting for sponsor ticket without any actions.

this is not regular issue this is one of two important issues.
1- your site is hacked and there is people can stolen balances from faucets.
2- your api has bugs and it's also can taken from faucets balance.

this is important issues you have to check it quickly and be clear with your users.

I promise you we are checking.

and you'll have an answer soon.

i'm still waiting and nothing happen?!!

1- 6 days you tell me you will check my request for sponsor payment?!!

lol

6 days not enough to you to open your cpanel and check my request.?!!!!!!!!!!!!!!!!!!!!!!
and what is your action?!
you remove my site from your rotator.

2- api issues -> balances stolen and you need more than 48 to check it?!!
my balance is empty and i have to pay to users next friday, so i can't deposit any amounts to my account until you fix your api.

so what happening ??!!!

Hi
I understand,
We are checking all the logs and activity and trying to pin point your problem.

okey you are checking the logs for api. i will wait no problem.
but my ticket for sponsor payment more than 6 days ... need all this time.??!
i ask just remove this request and put my site on the rotator.. just it
** to be clear
1- i pay 0.001 BTC for sponsor payment from 10/03/2017 the status of request is "checking"
2- i open ticket from 17/03/2017 to remove this request and renew my rotator sponsor.
why all this days for this???!!!!

sorry dude , you have very very very very bad support team.

Tickets are spread across the team
Can you give me your ticket id ?
We'll have a talk with your handler

sponsor ticket : #25635

i want you to see this ticket also #25464
when i got something wrong in my account, i sent to your support team.
what happen??!! they close my ticket without any search.
when i search by my self i get there is small transactions from my account.

friend i have to pay to my users today at midnight .if you don't have any answers to me and refund my balance i will remove epay from my site.