Quote from: dustintrammell on April 16, 2013, 02:46:47 AM

tl;dr: Review and reconcile your Mt. Gox account history against your other systems (Dwolla, Bank account, etc.), you very well could have missing money...

A couple of days ago I was reviewing my Mt. Gox account history and I noticed a strange discrepancy. I had two withdrawals in the past few weeks, each for $10k, that were marked as "error". I withdraw to Dwolla, so I went and checked my Dwolla history and indeed found that those two withdrawals had not shown up in my Dwolla account. The terrifying thing was that the transactions marked as "error" had deducted the USD from my account, but NOT CREDITED IT BACK TO MY ACCOUNT AFTERWARD. Thus, $20k USD was essentially missing from my account.

I opened a support ticket with Mt. Gox to make them aware of the issue and once a support representative was assigned to my case (~24 hours later or so), and after convincing them that this was indeed a real issue (their side showed all withdrawals processed), they were very expedient and attentive to my issue and we had it solved within 48 hours. The solution was for them to re-process transactions in question which then succeeded and changed the status of the withdrawals in question from "error" to "processed" and the expected funds then showed up in my Dwolla account.

For all the flak that Mt. Gox has been getting lately regarding their technology, I am impressed more and more each time I have an issue by their attention to customer support.

Hello,

Thank you very much for your comment. It means so much to our Team for all that has been happening lately.