Re: Official Newbie BitInstant Support Thread (Active Customer Support)
It's been 12 days... Still NO refunded... lame support!
No order info? Can't try to help.
You already have all my info since 04/10.
We are in the middle of switching all CS reps to new support software which will better serve you. In the meantime we are working to stay as organized as possible.
I am showing your issue as [RESOLVED]. Is that not the case?
No. That's not the case, my issue was not resolved. Still waiting for refund.
Can you tell me more about your issue and what the problem is? Thanks.
You were issued a Gox coupon. Did you try redeeming it? What was the result?
The original gox coupon I received was not valid, I was waiting for a new coupon to be issued but I changed my mind and told Gareth that I want to be refunded. Charlie Shrem emailed Gareth telling him to refund my PayPal account 3 days ago. Gareth still didn't do it.
Adding additional instructions to your support issue will only further complicate and delay your issue. What is your email address? What is your Gox MX acct. #?
Email: ziglee (at gmail)
Order ID a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
Quote ID 72f1070e-221b-4300-a100-014c21475075
Event ID 0ecf38cf-baeb-4962-8004-b83a3cd2481c
Fees (inclusive) 3.99%%
Amount you paid $200.0 USD
Amount you will receive $192.02 USD
Destination exchange MtGox
Destination account M65260315X
It appears that another CS rep has tried to push your order thru today. Please wait 24 hours for any results. Thanks.
Thanks URSAY. The money is now available in my MtGox wallet. I will update the posts I made about this issue in other medias.
I WANT TO LET EVERYONE FROM THIS FORUM KNOWS THAT BITINSTANT FIXED MY ISSUE AND THE MONEY IS NOW IN MY WALLET. Thanks everyone.
Thanks for making others aware that your issue is fixed. Generally the satisfied users have no more reason to post so they disappear. All everyone sees is the outstanding issues.
I already notified Gareth and Charlie by email. Also updated two posts on Reddit and another one on Google Plus saying that the issue was fixed and that the money is in my MtGox wallet now.
Thanks URSAY.
Dude you are awesome!
