Quote from: gosha@e-coin on April 15, 2017, 08:00:33 PM

please, do not misinform the readers. From your description, it is a known issue, but there is no straightforward solution to it, hence the support team are trying to help the way it's possible to help now. Meanwhile, dev

If it is a known issue that you can't transfer Bitcoin out from what is advertised as a Bitcoin wallet, perhaps you should warn customers of this before they send Bitcoin to it? This kind of issue should be known to customers, not just insiders.

I'm not aiming to mislead anyone. I'm warning people that from my experience Bitcoin withdrawals from a Wirex account don't work as would be expected.

It's now 8 days since I first requested withdrawal of Bitcoin from my Wirex bitcoin wallet and I've not received my BTC despite input from support.

Quote from: gosha@e-coin on April 15, 2017, 08:00:33 PM

To be more specific, please, provide your support ticket nuber and/or registered e-mail, so that I can follow it up with the support team.

Understand your frustration and apologise for the inconvenience, but no one is holding to your bitcoin deliberately, with all respect, it's quite a lame accusation, given the amount of effort and money we are throwing into improving the product, the long term vision and the investment round just closed with a very serious Japanese conglomerate

If nobody is holding my Bitcoin deliberately, then unfortunately it follows that incompetence in running a Bitcoin wallet service is being displayed. I don't think it's lame to call things what they are.

I'm sure it's not easy to build these kinds of services, and the app in general seems very nice. I hope that this is fixed and that similar issues can be avoided in the future, and that better performing systems are put in place with your new investment.

I appreciate your apology for the inconvenience. I'd rather use the standard support channels to fix this issue and report here how it's going without any special treatment for speaking publicly.

However, if there's any information I can provide following the resolution of this issue that will help you sort the issue for other customers, I'm willing to help where I can.