Quote from: crazylikeafox on April 18, 2013, 04:55:30 PM

Quote from: URSAY on April 18, 2013, 04:34:56 PM

Quote from: crazylikeafox on April 18, 2013, 03:43:35 PM

Ursay, whether you know it or not, you are involved in a Ponzi scheme. That is the reason such "issues" take so long to resolve. Come on man. This isn't "where there's smoke there's fire". The building is burning down and the flames can be seen for miles. As you can see on Bitinstantscam.com, nearly half of all transactions are NEVER received. I suspect that some of these probably will be resolved as cash comes in from new orders and fills the hole from existing orders, but that's a PONZI SCHEME.

Bitinstant's code works programatically. It used to and it still does whenever you have money. Blaming technical issues is false and transparent. People would be much more lenient if they were told the truth. Maybe Charlie or whomever is responsible for the massive hole in your books would be arrested or sued if the truth came out. But the company might survive and you might get to keep your job if a public mea culpa is issued and those responsible for the mess are publicly tarred and feathered. For whatever reason, people still have blind faith in Bitinstant despite overwhelming evidence of misappropriation of customer funds. There are literally 300 pages of complaints in the main support thread and yet people are still sending money. That kind of trust is rare and shouldn't be squandered. But the tumor - whomever it is - must be removed from Bitinstant quickly or you'll all wind up listed on an indictment.

I understand what a ponzi scheme is. BitInstant is a technology company under great stress due to the recent rise in demand for BTC. Just like any technology company we log issues on a daily basis and solve existing issues. Issues in our queue are not waiting for an influx of new deposits for resolution. Many issues are customer error and involve various other technical issues which we are always working to fix.

Try adding any positive info to the website you mentioned. It is not allowed. You are blocked from the site when you try to do so. On the flip side of the coin we are not trying to cover up any negative press in a similar manner. We would rather be fair and resolve the issues that our customers face.

We do a lot of volume. Your favorite exchange may not still be around. WE ARE and I am here to help. You have 300 pages of issues here and eventually they all see a solution.

We are working on improving the company on a daily basis and I thank you for hanging in there while we improve and grow to meet your needs.

Ursay, I will say that you are good at attempting to spin all of this. After the Bitinstant offices are raided and it all comes crashing down, perhaps you should get a job with a PR firm spinning news about dirty deeds done by corporate or political clients

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I was a big fan of BTC before I ever started working at BitInstant.

I would not want to be working here if I thought we were trying to scam anyone. I am only interested helping this company grow in a manner that we can better handle the incoming volume and keep ALL of our customers happy. Bitcoin is not always an easy ride but we are all in this together. BitInstant has a long history in Bitcoin and I hope that in the near future you will see that we will only help Bitcoin and it's community become stronger.

If your ever in NYC and you'd like to discuss the issues we face in person I would love to speak with anyone of you further. That is...if you can handle me communicating on the forums WHILE we meet in person.