Re: Official Newbie BitInstant Support Thread (Active Customer Support)
how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. thanks
The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.
and what of my order?
its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4
i was charged fees...
nothing was given to compensate for my losses...
i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.
Order info? Order ID #? Quote ID #?
quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120
Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603
zipzap Account Number: 177574217
Looks like another successful order!
https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe
what the hell?
?1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc
2. the fees have not been waived.
3. no compensaton has been given to me for my losses.
please stop screwing around... i am at the end of my patiance.
fix my order
Can you tell me more about what you received and what you should have received so I can log your issue? I will also need your email and BTC address where you would like any refund. Thanks.
all this info has been posted a bunch of times... but i will post it again for you.
i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC
the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75
(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)
my email: amazing0@att.net
my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe
quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120
Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603
zipzap Account Number: 177574217
Where are you seeing that BTC was 68 USD at the time of your order?
many places...
i checked a few websites right before i placed my order... then rushed to go place my order.
mt gox... bitstamp... and a third party website...
i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.
all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking http://bitcoincharts.com also shows that.
i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)
my email: amazing0@att.net
my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe
quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120
Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603
zipzap Account Number: 177574217
I'm seeing BTC around 90 when you placed your order. When was it that you believe you placed your order?