Quote from: ardacik on May 27, 2017, 12:16:19 PM

Quote from: whaleclubco on May 26, 2017, 07:07:16 PM

Quote from: ardacik on May 26, 2017, 03:32:41 PM

Thanks to whaleclub i'm on 600 USD loss!

GUYS, it takes 12 hours + more to withdraw!

Will those guys cover my 600usd loss due to bitcoin withdrawal delay!?

Sent lots of tickets but NO REPLY!

Just curious! I was a loyal customer and always tried to support whaleclub to my friends, i'm very disappointed

Stay away if timing is important for you!

Angry

Withdrawals are processed manually throughout the day according to strict security procedures. https://whaleclub.co/security

Yep you are right but it should not be taking 12 hours!

I understand that you guys want to have a firm grasp on security to make sure no one manipulates your system, but 12 hours is absurdly long. Do you guys not have a team on hand 24/6 for this, or even a partially automated system? This is a pretty big problem. I've traded on Bitfinex, Poloniex and Kraken, and have never had my transactions held for more than an hour, let alone half a day.