Post
Topic
Board Service Announcements (Altcoins)
Re: [Exchange] Liqui - trade and earn 24 APR on BTC, ETH
by
justaway
on 06/06/2017, 09:29:23 UTC
I've been trying to withdraw BCAP since Friday, I'm still waiting for the email (checked spam folder already) and cancelled my withdrawal multiple times. I've already withdrew from Liqui, this is the first time is happening, is there a problem I'm not aware of? Can't get support to reply anywhere.

Maybe you have the same problem i had with my email provider. Liqui support told me to ask my mail server admin to add their server to whitelist, as they received the following error:
"delivery-status": {
"code": 550,
"message": "Rejected message because 184.173.153.204 is in a black list}


If the server is in a blacklist, then all emails will be blocked completely and not even moved to spam.

Anyways, try to contact Liqui freshdesk. As i think they will not reply here ...
Maybe they are off for the weekend Huh and you have to wait until tomorow  Undecided

Yeah they sent me the same message, thanks for your help. So my only option is compliance from my mail server? They won't even reply to my question and could take months to get an answer let alone fix the issues. They said there's no other workaround, lol. So I can't change my email address, the problem is on their part and they get to keep my funds? Really?

How did you solve the issue?

i spoked to my email provider and ask them to remove the server from their black list. The problem was resolved within one day Smiley
Just write to the support of your provider, quoting the message you got from Liqui. They will know what to do!

Liqui seems to be very restrictive when it comes to changing account details. I had to open a new account, because there is no way to change your email address Angry
But i don't think that they want to rob you. It's just their security policy.