Quote from: mellorbo666 on June 12, 2017, 06:46:22 PM

i submitted a support ticket and had no reply so after a bit of digging about i found this e.mail tristan@poloniex.com i sent an e.mail directly to that and about 10 mins later i get signed out of poloniex. i go to sign back in again and get

Error 1015 Ray ID: 36dee9357844139b 2017-06-12 18:35:37 UTC
You are being rate limited
What happened?
The owner of this website (poloniex.com) has banned you temporarily from accessing this website.

all i want to do is withdraw my funds and leave the exchange for good as support has been well... near none existent recently and i do not feel safe in the current state of support backlog.

After looking at the Terms of Use it seems Poloniex had no right to ban (suspend) your account as you did nothing classified under "illegal activity".

Worse case scenario it states you have 90 days after deactivation or cancellation to transfer cryptocurrency.

17. PERMANENT WITHDRAWAL OF SERVICE
Poloniex may (a) suspend or terminate your access to the Services, and (b) deactivate or cancel your Account as required by a valid subpoena or court order, or if Poloniex reasonably suspects you of using your Account in furtherance of illegal activity. You will be permitted to transfer cryptocurrency associated with your Account for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited (i) under the law, or (ii) by a valid subpoena or court order. If any transaction is in a pending state at the time your Account is cancelled or suspended, such transaction may be cancelled and/or refunded as appropriate. You may not cancel your Account to evade an investigation or avoid paying any amounts otherwise due to Poloniex. Upon cancellation of your Account, you authorize Poloniex to cancel or suspend pending transactions and, after providing written notice to the you, return the funds associated with such transactions to your wallet address. In the event that you or Poloniex terminates this agreement or your access to the Services, or deactivates or cancels your Account, you will remain liable for all amounts due hereunder. In the event that a technical problem causes system outage or account errors, Poloniex may temporarily suspend access to your Account until the problem is resolved.

https://poloniex.com/terms/