Quote from: BitsofTwits on June 16, 2017, 10:55:26 PM

Quote from: JoelKatz on June 16, 2017, 05:22:03 AM

Some questions to ask coinpayments:

1) Are the specific funds missing their funds or their customer funds? Who owned the funds that were stolen?

2) Are they accepting or conceding their liability for the missing amounts? Their emails are ambiguous.

3) In what units are they tracking the missing funds? Are they planning to return the amount of XRP missing or the equivalent USD value?

4) If they are not liable, what is their theory for why they are not liable?

5) If they are liable, what is their theory for why they can impose this loss entirely on one class of their customers? What is their legal theory justifying them imposing their choice of which customers suffer from the loss and which don't?

6) Are they going to disclose what happened in sufficient detail to allow affected customers to evaluate the these questions themselves? If not, do they agree that this virtually forces affected customers to either trust them on no basis at all or sue them?

Hello JoelKatz,

Your questions appear inflammatory and do nothing to help us work through this issue with our clients. Understand that people are worried about their funds and we have made it very clear that we are taking responsibility for the safe return of the users stolen XRP.

Due to the delicate nature of the issue along with legal implications, we cannot provide further information in the detail you have requested. However, we are currently working with Miguel at Ripple OTC if you need to learn more.

Please await a formal update from CoinPayments which will follow shortly.

Sincerely,
CoinPayments Inc.

Isnt your wire transfer with Ripple cleared yet ??
To all the people,
Coinpayments had sent an official email to me ( probably to all the users whose xrp stolen) telling the details of incident and that how they are going to reimburse users early next week when their wire transfer gets cleared. As I am writing this, Wednesday is already over, and I am checking my wallet since monday morning hoping that something will appear but only got dissapointment.

Maybe coinpayments genuinely wants to return money and working on it but what is the point of making such official promises when you are unable to deliver them. Till the last email I had faith in coinpayments and would have used them in future also but after so much waiting and having to check my account every half hour I feel cheated and disrespected by coinpayments. Even when my money gets returned, I wont use or recommend your services.