Quote from: kenipar67 on February 16, 2017, 05:27:13 PM

What happened:

Hi everyone,

I just got scammed by them. I have a 1xbet account since more than a year, i lost about 5000 euros overall. I made a lot of deposits and a lot of withdrawals without any problem.
For the first time, i won real money last week, about 800 euros. 5 days ago, they locked my account (with a balance of 2400 euros) when i tried to make a withdrawal.
They asked me every documents you can imagine : selfie holding document with email image, as background , proofs of my deposits ...
I send them everything ! They made me fill out 2 claims where they ask me my favorite sport, my profession ...
And now they ask me to send them by post to a russian address photocopies of documents i already gave them ...
They are playing with me, i know they will never unlock my account . I made some research on the net and i found out many customers who got scammed by 1xbet but unfortunately it was too late for me.
So please STAY AWAY FROM THIS SITE !

Dear kenipar67!

According the pp 36 of the General Provisions
If the Security of the Betting Company (hereinafter named as BC) will have doubts in the personality of the bet member or doubts in the reliability of the data provided (address, credit or debit card, other data) - they have the right to request any documents from the bettor - the ones approving the identity of the bettor. These documents could be any BC would think needed. Also BC have a right to cancel any payments until all of the data (information) are verified. Documents verification could take up to 72 hours from the documents receipt moment. IF the data received will be considered unreliable (inappropriate) - BC have the right to cancel all bets and stop all money transactions for the unspecified period of time as well as continue checking the account by requesting the documents package which is required for trustworthy account verification.
We have addressed the bettor for the documents to be sent via the post. This kind of verification is rarely used by the BC - the document legal copies are required when the BC Security is in doubt about the provided documents authenticity given via the e-mail. Verification wouldve been finished ASAP if bettor - at the very first request - provided the package of the documents demanded. BC is waiting for the documents for several months already - that could mean that bettor himself is spanning the verification process. As you understand in such situation we are unable to help one speed up the process.

IF the bettor would send all the documents required - it will take just few days to solve the situation. We from our side will take all possible actions to speed up the verification process.

Please do not hesitate to contact us if you have any further questions.
We will try to solve them as soon as possible.