Quote from: Gareth (BitInstant) on May 06, 2013, 08:30:19 PM

Quote from: newtenberg on May 06, 2013, 08:23:01 PM

Quote from: URSAY on April 23, 2013, 08:43:55 PM

Quote from: newtenberg on April 23, 2013, 08:37:44 PM

Quote from: URSAY on April 23, 2013, 08:17:51 PM

Quote from: newtenberg on April 23, 2013, 08:15:59 PM

Quote from: URSAY on April 23, 2013, 08:00:55 PM

Quote from: newtenberg on April 23, 2013, 07:56:26 PM

I have been waiting for my money for more than 2 weeks ...

I sent 415 USD from MtGox (MtGox redeemable code) to Virwox. The process finished with status "Order executed - funds deposited at remote exchange", but the money never arrived to my Virwox account.

This is the information of the order:

EventID: c1c93046-ba35-4ed8-b0ad-bdc3684ba5e3
QuoteID: cec8c3bc-9c4b-4965-bd7e-1a9e13d98da0
User: SYSTEM
DestExchange: virwox
eventtype: Order executed
EventSentAt: 1365450690.99
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $411.3065 USD

Have you logged your issue at bitinstant.com/contact ?

Yes, 13 days ago.

Did you receive an auto response stating that your issue is logged and our team is working to find you a solution? Check your spam. Thanks.

Yes, I received the auto-response, however I need to know when Bitinstant will resolve my problem. 13 days is too much.

Can you give me a tentative date?

Can you escalate my case?

I'm sorry that I am unable to personally fix this type of issue. You will see a resolution thru bitinstant.com/contact

Thanks for your patience.

1 month and still waiting for my money ... Sad

I just raised this in our internal support chat and expect it to be resolved within the next 20 minutes or so.

Solved, thank you Gareth

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URSAY, you are not doing your job well Sad

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