Quote from: StevenMosher on August 17, 2017, 12:10:24 AM

Quote from: freegeek on August 16, 2017, 03:07:43 PM

Quote from: 727miner on August 16, 2017, 03:04:28 PM

Quote from: Elphamyto on August 16, 2017, 01:46:48 PM

Well I'm guessing Canaan isn't going to be responding to, nor updating, my payment ticket. Eight days has past since getting the scripted statement about "Lily will handle this issue."
I have always thought of Canaan as decent and reliable seller, this is a huge letdown Angry

Same for me...they just stopped responding to me all together Roll Eyes

Sad...so sad

they are sold out according to the website, my best guess is that there are people with open orders like you but no stock anymore

ya,
the team got pretty far behind on processing orders so I jumped in to try to help. never ask the VP to do
any real work.

As we were plowing through all the open orders a few larger orders got processed and we went from
having enough to having zero.

I am shipping more to Hong Kong.

To clear things up for folks. I run global sales for outside of China. My main focus is on larger customers. Any customer that orders more than 50 units. These orders are shipped directly from Beijing where I've just opened a new warehouse.

Smaller orders (<50 units ) are shipped from Hong kong Today. So, At the start of every month I have to forecast how
many Miners to send to Hong Kong. This Month with BTC skyrocketing, I was obviously wrong in my forecast, so we stocked
out in Hong Kong.

Given the way small sales is going and increasing month over month, I have a few options. Add more multilingual staff in Beijing or find partners in other parts of the world to operate as distributors.

Any way. I'm sorry that we got so far behind. I've jumped in to try to learn the ticket system and respond when I get time away from handling the larger customers. If you want to email me,; steve@canaan.io . if you are really pissed call me

personal phone number is 408 313 9284.

I'm California time ( dont know why the tickets are saying florida ). I get tons of calls all hours of the day, I try to pick up as many as I can, but email does work best

I just sent an email to steve@canaan.io I screen shot this and I am asking for a bill for 764.30 usd in btc and a btc address to send the coin in.