Quote from: mwm4bcf on May 14, 2013, 05:09:45 PM

Keyur,

I recently opened an account at Camp BX and am NOT satisfied with the customer support!

#1: I sent in account verification docs via e-mail on 5/5/13. No response on that yet.

#2: I deposited via Dwolla on 5/10 and was credited a few hours later. Made a SECOND Dwolla deposit on 5/11 (Saturday), Dwolla transaction ID # is 2940825. Here it is Tuesday (afternoon in Atlanta) and still no credit for that deposit. I opened a trouble ticket on that problem last evening - nothing on that yet.

Do you really think this is an adequate level of service?? All my interactions with Mt. Gox were handled within a short period of time (a couple of hours).

Once this is corrected, I'm seriously thinking I should transfer all my funds to Mt. Gox, where TIMELY customer service IS AVAILABLE.

Hi MWM,
#1 All verification requests received by May 10th have been processed if the documentation was complete. I will take a look and see what happened with your KYC check.

#2 Dwolla did a code change recently and there have been multiple issues like missing transfers, high failure rate for API, and "Next" button that doesn't work. We are working with Dwolla to resolve this as fast as we can.

As you know, CampBX helpdesk is not staffed by customer support but by engineers and treasurer who do the actual work. This enables us to resolve all issues and eliminate the root cause for good, but we do not have the bandwidth to provide status update in the meantime. Give us a little more time and we will resolve your Dwolla transfer issue too.

Thank you,
Keyur