Re: Official Newbie BitInstant Support Thread (Active Customer Support)

Hello Bitinstant Supporter,

I placed this order on Apr 29 2013
https://www.bitinstant.com/order_status/8a863e96-2d5a-465c-bcb0-510d96d23e58
It said
Mon Apr 29 01:31:12 2013 0a1711c8-81ec-48b3-8c37-e3521e3cbcd0 Serious error occurred

I opened ticket at bitinstant.com/contact and received email review my case but it hasn't been solved until now.

This is my case https://bitinstant.assistly.com/agent/case/3083, I can't see because I not bitinstant.

Can you take some time to review again and resolve it.

Sorted

hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait?

It appears your order was executed on 5/8 and sent to toanpham2105@gmail.com

Please check your spam folder.

If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox. Huh

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email. Thanks.

Thanks, I logged it again.

There is no reason to double log the same issue. Creating duplicate tickets will only potentially slow down your resolution.

you said me log my issue, what kind of issue i must log??

If you have a particular issue then it should be logged once. After that I can verify if it is already logged with your email. But logging duplicate issues will only slow down your resolution time. Communicate thru the one thread / support ticket so we can successfully track your issue and bring you a result quickly.

I saw my coupon code

. Thanks URSAY. Cool