Quote from: ktetris on September 13, 2017, 07:52:08 AM

Quote from: game-protect on September 11, 2017, 11:25:37 PM

Can you please ask askgamblers why they declined your complaint?
Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - support@askgamblers.com"

So I don't know the reason Sad

I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

Answer to their email and tell them that you do not disagree with their decision, but just want to know what the reason is?

If they in general do not offer dispute resolution for bitcasino.io or if this is caused by your case specially?