Quote from: extracrunchy on June 06, 2013, 04:57:10 PM

Quote

from: Jordan Birnholtz <jordan@bitbox.mx>
Howdy, Richard.

Whenever an MSB moves money, it takes certain precautions based on its risk profile. This process is called due diligence. We are no exception.

In order for me to transmit money to you, I have to perform this task. Because you were unwilling to verify your identity by sending me documents, a requirement explicit in our terms of use, I've sought to contact you by telephone. This was part of the process of due diligence.

You are still welcome to call me. But if you are unwilling to send documentation of your identity, violating the terms of use to which you agreed, and unwilling to speak with me so I can begin that process by other means, violating these sames terms of use, I am not prepared to "refund" your money.

Let me be clear we have no interest in simply holding on to your money for the sport of it. We're also not trying to bilk or steal from you. We're simply complying with our legally-required policies. So if you are unwilling to comply with the terms of use, it is my recommendation that you reverse the transfer your self.

I also suggest you call me at 248 763 9749. I await your call and apologize for this inconvenience.

Thank you,
Jordan.

As most of the bitcoin community knows by now, FinCEN has been pretty clear in defining the obligations of a virtual currency exchange, which BitBox falls under the definition of. Those obligations are reflected partly in our Terms of Use (which you must agree to in order to create an account). Part of our obligation is to do our own due diligence in preventing fraud, money laundering, and other illicit activity. We also do this in preventing fraud from being committed against ourselves.

We noticed something off about this transaction, which prompted us to take further action to verify your account and that is why we requested you to send in your verification documents, which you have plainly refused to do. We also have received an ACH deposit which we do not normally accept (rather than a wire transfer), which is capable of being reversed.

We are eager to help you resolve this problem, so please give us a call.