Gareth, could please let us know why the terminal was left up even after the first few hundred were complaining in Q&A and through emails about not receiving their funds in the 2 hour guarantee? Also, why there was no warning disclaimer placed on the site on day two since you disabled the Q&A from being a warning to new customers that their money would be being withheld due to technical issues? I believe out of everything, that really hurt your credibility the most with me and many others.
Since other orders WERE processing, and cash deposits soon started working too we decided not to disable new orders, if cash deposits had kept failing we would of course have disabled as we've had to do with other payment methods in the past when there have been problems (dwolla used to be terrible for this for example).
But i still have the screenshots from the first 16hrs of no orders going through. Everyone in Q&A stated no orders had went through. Day two still no orders were going through via zipzap, and have been in touch with zipzap on this discussion. They received as more complaints on day two than day 1. You disabled even being able to view Q&A and left the terminal open with no warning with over 24hrs of no successful cash deposit orders, hundreds of complaints, and without issuing one warning. It has made it appear that you were attempting to cover up having the issue, so that your business would continue making money off of new customers even though you were well aware that the cash deposits were going to be unsuccessful. I have the facts to support that.
"Everyone in Q&A stated no orders had went through."
Who is everyone?
"You disabled even being able to view Q&A"
Yes, customers were using this area to spread profanity across our public website. We'd prefer to keep our site family friendly.
"It has made it appear that you were attempting to cover up having the issue"
We are not covering anything up. We launched a beta website and it has bugs which need to be resolved.
Lame! Everyone as in the hundreds who had post of receiving no funds through zipzap!
You could of just deleted profane remarks, or put up a warning to new customers at the terminal before you completely closed any type of access to Q&A.
You did attempt to cover it up, or there would of been an official announcement on your site warning new customers of the issue.
You expect us to trust you when you have deceived us, lied to us, and even blamed us. Get real, if you had even a small competition right now your business would sink into the abyss. I and many others will be damn sure to check this forum and others before visiting your site, as you don't care one bit about informing or warning your customers,,....even your long term ones.
I kindly asked customers to stop using profanity on the Q&A section. This did not help so we shut Q&A down for now.
I never tried to blame any customers for the issues they are experiencing. I am only interested in solving customer issues and improving our service.
We've made many announcements regarding the current issues and it's quite obvious that we just launched a new beta website. I agree that things could of been handled better. We're now working to resolve any current issues and bring full functionality to the beta site.