Re: is CEX.IO a SCAM?

My user name up107191978

I can not withdraw my BTC or USD from 2017/09/19

My request (338184), 339383,

and CEX said that " We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible"

Why I can't Withdraw my BTC or my USD

What happened to CEX> io

We have contacted our support team regarding your issue. The withdrawal has been completed.
We are sorry for your experience and are doing everything possible to process the tickets promptly.

It seems maybe the money coming in is being paid to the ones going out???

I have been writing several times to CEX with no response beyond the generic "we will get back to you". I sent you all my available cash (11000 USD) 6 days ago in two wires and neither were credited. A friend who used your service in the past was credited in 2 days. I didn't even receive any kind of email confirming my money was deposited and pending. I opened 2 tickets. my userid is up110856789. ticket #433854, & 434659. or maybe you only credit the ones that go on forums complaining?

So immediately after this is posted, they release my 1100$ USD wire but block my 10,000 USD wire saying my daily maximum is passed. Funny how #1, I initiated these wires on different days and they allow 10000 USD per day, but THEY decided to process them both the same day to block and hold my 10000$ wire!!!!! Funny also that they didn't didn't release the larger wire instead and block the smaller one isn't it?

You've held my money for a week now CEX! Surely that means I'm not over a ****ing daily limit doesn't it? Huh

? Buyers beware. Invest elsewhere if you don't want to beg for over a week to get your money back to then be told you need to give up all your personal information to increase your limit! Just process the wires on they dates they are sent instead of accumulating them to block them.

I guess CEX wants to BS us and hang on to our money and get our tax info to sell us out to the IRS the same way Coinbase just did! Well I'm not American and you can't have my info because it's none of your ****ing business! So much for crypto anonymity!

No more CEX for me.

What a joke! Release my second wire! It was from another day! Daily limit NOT SURPASSED YOU BS ARTISTS! What kind of business dealings are these? Huh

So no reply from CEX about my frozen 10,000 USD that was wired on a different day than the other 1100$. They claim we can wire 10K per day and then freeze you out demanding all your financial info and ID and sources. Meanwhile, purchased Ether with the 1100$ and they have taken 15 hours and still not transferred to my wallet, it did however disappear from my CEX account immediately. Nice working with you CEX. Would like my 10,000 USD, which is all my available cash, either credited to my account or returned to my bank immediately. I wonder what you're doing with my money while you're blocking my access to it.

Find a safer exchange people. They want your private info and like to sit on your cash for over a week and counting. I just hope I'll see it again one day!

Hello, as our financial team has written you on a ticket, you need to be verified corporate client because of the reasons they indicated. In another case, we can send your funds back which has been also asked by our financial managers. We are waiting for your decision. Thank you in advance for the cooperation and apologies for some delay in response.

Ah, I see you did finally write me at last on the 8th here about the corporate verification. Thank you! As I stated since, I sent in all the requested financial info Dec 7, 13:42 GMT.

That's 5 days since I'm waiting for your corporate verification and 15 days total that my 10K USD has been stranded.

How long until you will verify the documents you requested and release my funds? Are the documents approved? Please, I hope I'm not waiting over 5 days to then be told you want more documents, that will then take 5 days more? Also, I bought a large amount of XRP but your site doesn't allow a withdrawal of XRP. Why not? Will that be resolved?

Please request the immediate return of my wire to my business account of my 10K$ USD that has been stuck for over 2 weeks now.

I can no longer even log into support. I am redirected directly to the trading site.

I can't afford to wait for customer service to maybe eventually treat my documents. I will pay the service fee to use credit cards instead. At least it's immediately accessible. Please respond by email to me as I get no notifications from support and didn't see your reply here until I re-read the whole thread.