Quote from: Dhomochevsky on July 04, 2013, 09:27:39 AM

Quote from: mrb on July 03, 2013, 07:33:12 PM

Quote from: Dhomochevsky on July 03, 2013, 12:56:58 PM

Well, my order (made & paid on 18th of February) was shipped more than a couple of weeks ago and arrived in my country two weeks ago. Unfortunately, even though I opted for EMS transport, they sent it via DHL. As a result the order is stuck in customs ever since it arrived. They won't release it to a private person, since they claim it's too large and the value declared is too high, so I need an invoice for a firm or some juridical entity. Sent a ticket to support, received no answer so far, it's been more than two days. My problem is that if I don't solve the customs issue soon, I think the package will be sent back. I sent a PM to Yifu too, hopefully he sees it soon Tongue

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Wow. What country do you live in?

These horror stories really opened my eyes as to how messed up and unreliable international shipping carriers and customs can be, for individuals as opposed to businesses.

Romania, the European Union. It's not that the carriers are unreliable as much as customs having a stick up their collective arse.

Govermant want to charge VAT and to do so they need Inovice to be present in the package. Declared value means nothing to them (if you are unlucky to live in country what is strict on that).
You should go to customs and try to explain them, take printscreen (avalon-store) to prove your story, give them a link if needed. You will be charged VAT on whole value + shipping, but at least you will get your avalon.