Re: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting

Dear Erkan,

As I have found out, your withdrawal has been sent for further investigation to our fraud department. I am sure, everything is fine and you will get your withdrawal soon, this is a standard procedure to ensure the fairness of the transaction.

Cheers!

I did not get a email. no email about my withdrawal ever in 5 weeks. I did not get paid my withdrawal for 9 bitcoins

I have not been paid. I have never been emailed about the withdrawal. you say there is delays but don't explain to me. almost 2 months now! I want my money!

Hi Erkans,

I am so sorry to hear about that, I have enquired from our fraud team and as they reported your case is still under investigation, but the good news is that now I can give you a timeline. Your case should be resolved until January 4, I will personally contact you in case of any updates.

Cheers and apologies for this inconvenient process.

I do not really understand why the investigation takes so long time. It has been 5 weeks as what Erkans said and it will be resolved on 4th January which is more than two weeks again from now. Is this a special case that need so conplicated investigation or maybe you have a problem with the fraud department team?
Once it is resolved and if bitcoin price down when it is resolved, I think you should give him a compensation because he may lose decent amount of money if bitcoin price down. Just my 2 cents

As I already stated in previous posts, we are implementing a new fraud control system and transition period caused technical issues, which are responsible for the delay. Sorry, but I think I cannot agree on the compensation. Erkan has already doubled his win in USD, because the funds were on hold Wink