Quote from: carlo__ on December 22, 2017, 06:49:47 PM

Quote from: NUFCrichard on December 22, 2017, 10:01:22 AM

Quote from: carlo__ on December 22, 2017, 09:48:32 AM

Dear All,

I wanna thank you for the messages.

We found the issue: i opened an account never used 2 years ago, maybe verified with my national ID (it's unclear because actually seems UNVERIFIED).
I never had a transaction there.

I totally forgot the existence of that.

But it remains still unbelievable how Bittrex manage this kind of situations; 1 month for the first reply, and now "maybe one ore more month for consolidation process (they have to verify me AGAIN and then, erase the older account consolidating my identity into 1)".

They aren't scamming, but customer support is inadequate to allow the users to stay safe and allow them to trade with profit.

So do you not think that you should delete the thread, or at least rename it?

Maybe - I violated the T&Cs of Bittrex, so they temporarily suspended my account - would be more suitable?

You may have noticed that Bitcoin has been getting more popular recently. I dare say that the customer services are overwhelmed and will take longer to respond than they would have a year ago. Throwing around scam accusations because of your fault isn't fair. There is also a scam accusation sub-forum that you should have used.

I agree.

My issue on Bittrex is fixed. The Director of Customer Support of the platform replied me 15 min ago.
There was anyway also their fault; they gave me status of ENHANCED without be sure i was complaint. Then, it tooks 1 month before i got a real help from a support agent.

Thanks anyway to everyone spent his time to read my topic. And sorry.

PS
They must scale out asap the customer service. Doing business in this way is really too much risky for anyone, especially for the newcomers.

PS2
I will delete the topic in 24 hours, just to be sure that who replied me is going to read this my last post.

This is just a proof of how legitimate Bittrex is. I was worried while reading your main post but later realized that a big part of it was your own fault. Now, it looks like your problem is now solved, this should serve as a lesson for others also.