I am having the same issue, I have loaded my card with 120$USD and they havent given me the PIN to buy things in store, or get cash from the ATM.
I tried their support page, Skype, Telegram, Support Email. No Response what-so-ever.
I wouldn't want to call them a scam since they did work back in March, but ever since then it's just been a bad experience.
I think they are still in the process of integrating Paynetics into their system cause I'm noticing a lot of small changes in the members area.
Hopefully they get this stuff sorted out soon.
I tried their support page, Skype, Telegram, Support Email. No Response what-so-ever.
I wouldn't want to call them a scam since they did work back in March, but ever since then it's just been a bad experience.
I think they are still in the process of integrating Paynetics into their system cause I'm noticing a lot of small changes in the members area.
Hopefully they get this stuff sorted out soon.
Wel at least you managed to get $120 onto your card, most of us did not get that far ;-)
I guess you must have activated your card (or you can't load it)?
I got an email from cards@paynetics.digital which looks like a weird domain so perhaps it ended up in your spamfolder? The email contained the text:
Dear Bla Bla
Your card's 53xxxxx******xxxx PIN number is xxxx.
Best regards,
Powercard21.
support@card-21.com
cardholder.card-21.com
bro i love you... I feel like such a dumbass right now. its 3:42am in Montreal right now and I just checked my junk mail and found the email.
I didn't have to do anything to activate my card. All i did was upload my documents to get KYC2 and now I can load it.
This whole time Ive been harrasing UQUID support line for it and it was in my junk mail the whole time.
UQUID, if you're reading this, I'm sorry. I will buy ur ICO <3
Also, while I was going though this craziness I saw that Paynetics has a support phone number on their site (+359 2 806 56 14).
Turns out that the phone number listed on their website belongs to a Bulgarian Hotel, the owner speaks broken english, so don't bother with them.
UQUID number is still not reponding, neither are they on Skype or Telegram. They need to hire a bunch of people to cover the support line.
On another note, I'm very happy to know that the bitcoin community responded quicker than the UQUID team.
Thanks to you I can now go to sleep with a piece of mind.
Well the problem isnt loading the card, neighter spending the first 120$ the real problem comes after the verification to kyc_2 since you cant load the card because the money in your account is blocked. They show you just the number of your amount of money, but its gone it isnt there!! The email support did answer back that they have bankwire problems....ouch
I searched for other people with same problem, you will find alot of them, just look on uquids twitter and facebook the shitstorm they are getting lol. I asked for a refund yesterday for my remaining money but they are not answering till now. Way to go Uquid next step is a mail to the consumer protection department
