Quote from: sampam on December 29, 2017, 10:33:47 PM

Ticket 1195561 (have just escalated ticket)

6hrs or more passed trying to withdraw ~2ethers. Keeps saying initiated but nothing sent.

Cancelled the withdrawal attempt and tried again. 1hr passed already and again nothing. Just states initiated but nothing sent.

Can you guys get your act together and sort out your exchange? Lately its been unusable unlike some of your competitors that experienced the same pressures and growth and now it wont even withdraw.

Hi sampam. I can see that Kieren was working on this issue for you and it was resolved. Let us know if you need anything else.

Quote from: princesspanda on December 30, 2017, 03:19:13 AM

Hi Kraken-Septimus,

Ticket #1200829
I just submitted information for tier 1 and 2 verification, and it's been a few days. Is it possible that you can escalate my ticket? Thanks.

Hi princesspanda. I can see that you are already Tier 1 verified. Happy trading! If you're looking to escalate your ticket, please use this form. Thanks for choosing Kraken!

Quote from: Shamane on December 30, 2017, 06:23:32 AM

Hi kraken (septimus ?),

ticket 1159454 : my withdrawal "on hold" for 3 days now.
i can't escalate it because can"t open our google form with ie/moz/chrome Sad

Understand as all you are in holidays, but if you can make something

regards

Hi Shamane. Your ticket is already set to "Urgent" so it's already escalated as a top priority ticket at this point. A specialized team member will be helping you with this as soon as possible. Thanks for your patience.

Quote from: xoninu on December 30, 2017, 08:42:23 AM

Hi Kraken-Septimus, I have been trying to get Tier 3 verification since I was verified for Tier 2 and I am always getting the following error after I press the Get Verified button:

Error 502 Bad gateway

I am using chrome browser.

Is there another way how I can submit my documents for Tier 3 verification?

Thanks.

Hi xoninu. I'm sorry to hear that you're having some connectivity issues. You can always open a ticket and attach your documents in an email to us as a work-around. Be sure to escalate your ticket if you haven't already.

Quote from: Joh3nny on December 30, 2017, 11:31:43 AM

Hi
I have made a deposit 1 week ago and my money is not credited. Nobody reply my ticket. Request #1189883
Anyone from support to help me?
Ty

Hi Joh3nny. I can see that the funds were being held as they were over your daily funding limit. If you have any questions about your limits please be sure to ask in the ticket. Our payments team will be working on this for you. Thanks for your patience.

Quote from: sonset on December 30, 2017, 03:21:13 PM

hi kraken!

my ticket is #1198597

I made a deposit in EUR into my account. By this time, the money is "On Hold".
Can you help me please?

NEWS: Deposit has just been accredited, thanks!

Hi sonset. Thanks for letting us know that this was already credited. Happy trading!

Quote from: brbcn on December 30, 2017, 05:50:51 PM

Hi Kraken:

Ticket 1199997 here.

I was trying to create a new XBT withdrawal address last night. On verification email something was wrong and accidentally my account was locked. When I try to login a message says "account locked". I sent a mail requesting my birthday, my name, my account balances.... but no one answer me from kraken support. I escalated my ticket too.

Please, unlock my account. I will edit my bitcointalk message as soon as you unlock it.

Thank you very much!

Hi brbcn. I'm sorry to hear that you're locked out of your account. An account access specialist will be with you as soon as possible. Thanks for your patience.

Quote from: wackojax on December 30, 2017, 07:07:14 PM

I'm pissed at Kraken
i wanted to make a transaction and got error messages.

i did not have ONE confirmation of my transaction.

i had messages try again...
i did
no confirmations.

then half an hour later i realised something went wrong.
a few transactions were processed !!! i NEVER had one confirmation only error messages !

your site is absolutely not trust-wordy !
i want a solution and a reply asap !
these transactions i did not want made me lose 500 ripples !!!

i want it back
I'm pissed !

ticket 1204894

Hi wackojax. I'm sorry to hear about the trading issue. Please escalate your ticket using this form and one of our agents will be with you as soon as possible. Thanks for your patience.