Quote from: Sjalero on January 03, 2018, 09:17:02 AM

Quote from: Sjalero on January 01, 2018, 07:14:36 PM

Same problem with LTC withdrawal also. Nearly 20LTC are off the radar now for about 40 hrs. Very disturbing.

Non existing TXid: a20753f156000cc039aefb5d4de0d405d20982c289cbb323182a8e1e8202b126

Raised a support ticket yesterday but nothing yet. Guess there's nobody working at Polo this weekend. That's unacceptable when your systems are'nt working properly and massive amounts of money floating around leaving the owners in big uncertainty for a long time.

Was happy to read here some user got their coins after a couple of days though, am keeping the faith...

What a relief, after some days of nail-biting I finally received my missing coins and a reply on my support ticket saying sorry for the delay.

Don't know whether it helped but I started a social media campaign yesterday. I seemed to be right thinking there was no support during 31st of dec and the 1st of jan. After the first working day in the New Year it has been solved.

Hopefully Poloniex will get their act together getting their systems working properly day and night, holiday or not, because you can't leave your customers in silence for several days when they're missing thousands of Dollars.

That's right, do not make the holiday as an excuse, because it shows only the lack of professionalism of the exchanger itself. All exchangers should improve their services, if they do not want to be abandoned by their members