Quote from: InfiniteQuant on January 04, 2018, 12:02:31 PM

Quote from: InfiniteQuant on January 03, 2018, 09:28:23 PM

Same issue, I have a withdrawal request of 32.85 ETH pending since > 8 Hours
https://www.etherchain.org/tx/0x1fae8f512270a9c9583f1d0b0a1f9851bc33d8415b98201601a5064f5cd58220

Most likely the reasons being Transaction Fee set < 0.00001 ETH

Another stressful situation to deal with today... I sent a ticket and wait for their answer.

It's been now 24 Hours for me, still nothing and we're talking of 32,000 USD worth of ETH Sad

I just got an answer (less than 24 Hours after opening my ticket ) below:

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Dear trader, thank you for reaching out!

Right now BTC network is significantly congested. The amount of pending transaction had increased dramatically. It means that it might take longer for your transaction to proceed, unfortunately, because HitBTC as well is a subject to overall network issues as any other party.

Please let us assure you that eventually your withdrawal will be processed successfully. There is no other way for your coins but to proceed, it's going to be alright.

Regards,
Paola Balzano
HitBTC Support Team
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So I will be waiting, I just wish they gave me an estimated time of recovery... I will let you know once I got my funds.