Quote from: Inaba on July 19, 2013, 03:58:35 AM

Quote

That's the hard part about this. You make an investment with a company on good faith that they will deliver a product, and sure enough they fail. Butterfly doesn't even do it gracefully, you come asking questions and they tell you that "you don't understand english" and "go whine somewhere else". Meanwhile, they've taken your money and are now refusing to give it back even when they have no reasonable expectation to ship something to you!

What if? As that's never happened, it's are you trying to imply that it is?

You didn't "come asking questions" as innocently as you are trying to make it out to be. Here, let me quote you:

Quote

Look, Butterfly Labs is a scam. There is no other way to put it, unless you were one of the first few who received their orders. Let's be clear on a few points.

- Butterfly continued to accept preorders when they could not fulfill them or have a reasonable basis for delivery (this violates all FTC regulations)
- Butterfly is continuing to ship units at whatever rate they can. Realistically, they are barely fulfilling preorders that are up to a year or older
- Butterfly is now refusing refunds. That's right, if you placed an order you cannot get a refund. The reasoning that Butterfly uses is that "all sales are final" and "orders are shipping". Let's get something straight. If an order isn't in your hands or actually in the process of assembly and shipping, the sale is no where near "final" and every customer is entitled to a refund. If you ordered in May, you will not receive your unit until sometime near December. There is no excuse as to why that order can't be refunded, end of story.

Last but not least, no respectable company, especially one looking to make a name for themselves in a virgin industry, would conduct business like Butterfly. Being represented by folks like Josh is disgraceful, if one of my employees acted in that capacity he would be fired on the spot. The customer is always first.

Not a question mark to be had. Just a bunch of misinformation and outright lies. Gosh, I wonder why you got the response you did? Especially after I pointed out your whacky, unrealistic "hindsight investment strategy" you seem so proud of, then where you then proceeded to throw a tantrum because you were unable to understand "all sales are final" which is plastered on nearly every page of your order process.

Josh, your logic makes no sense to me. You literally quote facts that disprove your own argument and call it misinformation and lies? Everything I said was accurate, the day you were called out on selling preorders it changed to "order now" on your website. Your company IS NOT shipping units fast enough to catch up on backlogs, which also means you do not have the manpower or production to meet the sales that you have taken from customers. Further, you cannot withold funds from a sale if there is no product to back it up. "All sales are final" does not apply when you do not have the product being prepped for shipping. Guess what, ordering parts doesn't make the product built, packed, or ready to be shipped either. You just can't withhold those funds, end of story.

Go back to my quote, the customer is always first. I am in fact a customer. Why don't you move to the back of the line and find some way to make it right for the rest of us? That's your job.