Quote from: Inaba on July 19, 2013, 03:13:28 PM

I believe you when you say my logic escapes you. You are apparently unable to understand simple concepts, even though I've tried to use simple methods to explain them. Something as advanced as logic would be difficult for someone to follow if they can't grasp the language they are trying to use.

Here, let me try to be even more direct with you, try to follow along:

This is false, also known as a lie, since you a) have no way of knowing if we can or can not fulfill preorders. Also a lie since you are unaware of the actual laws surrounding the FTC. However, I will grant you a pass on the "lie" portion of the FTC regulation. Lots of people think they are lawyers on the internet, but have absolutely no idea what they are talking about when it comes to legal matters. This is you.

Another false statement, also known as a lie. You, again, have no way of knowing whether or not we are barely fulfilling preorders. You know exactly zero information about our orderbook.

For all intents and purposes, this is a restatement of your first point. So again, it's either a lie or you are yet another clueless internet lawyer. You may THINK you know what the laws are, but you obviously don't.

Lets go over this, shall we? Why do you think the customer is always first? Let me guess, you've heard the tired old saw 'the customer is always right!' correct? Guess what? Not true! It's a false business methodology that has been proven to be detrimental to business. It's a hold over from the 70's and 80's that has wrecked many a-business.

Here, let me help you out:

It's called "fire your customer", there's lots of articles books on it. Read up. Customers who post lies and misinformation for no particular reason other than to troll or prevent others from purchasing (thereby believing they are enhancing their purchase value) are not the kind of customers we want.

Again, grow up and accept responsibility for your actions instead of throwing a tantrum on an internet forum and blaming others for your mistakes.

Josh, why don't you reread exactly what you said. I took out my quotes and left you with just your own words. How does that read to you? I'm pretty sure that is the least concerted effort I have ever seen to communicate with a customer in a professional manner! You couldn't have used much more inflammatory language there.

If you can fire me, why won't can't I fire you? By the way, the customer is in fact always first. I didn't say the customer was always right, but you would probably attribute that to my reading comprehension skills. You're in business to serve the customer bud. I really was trying to help you out there with the Small Business Article. You could really benefit from some positive customer service skills.

My favorite quote though is this one. "Again, grow up and accept responsibility for your actions instead of throwing a tantrum on an internet forum and blaming others for your mistakes."