Quote from: Haladay on January 14, 2018, 02:18:23 AM

Quote from: Kraken-Septimus on January 13, 2018, 06:49:33 PM

Quote from: AIConsciousness on January 13, 2018, 12:00:46 PM

Kraken support,

Congrats on the upgrade to the trading engine!

NOW, let's talk about IDENTITY VERIFICATION for NEW users.
Yes, I realize the Kraken status update states that ID verification for new users is the lowest priority
right now but could the system at the very least be set to RE-enable the 'Get Verified' FEATURE?!
Then us new users could at least submit our ID paperwork into the system and wait in what will likely be a VERY long
line for a long time; we all realize that there likely have been record signups in the last few months.
But please do not assume we will be satisfied with instructions to 'try' creating a new user with a new email address,
that will NOT work, many posters here have already tried that dozens of times to no avail. It is OBVIOUS that with so
many technical issues lately core to the platform, ID verification of new users has been put on the back burner and that
indeed makes sense, but please just ADMIT that the 'Get Verified' FEATURE has been temporarily TURNED OFF, deliberately,
which is TOTALLY fine and understandable!
It's NOT a 'bug', the feature was turned off and/or disabled, the page itself states, this 'feature' is 'currently unavailable', the site
did not encounter an error, it's just that the feature is OFF.
Please turn it back ON so that new users like me can at least submit the ID paperwork and get the process started.
At this point it's been an entire month since I signed up with my email address and I cannot even set my real name to my account or do anything. Meanwhile the crypto universe turns and major things are happening, if this goes on for much longer I will just realize that I cannot use this exchange and move on. Maybe you guys care, maybe you don't, ok, whatever, but at least enable the feature for us.
Thanks in advance!

Hi AIConsciousness. Thanks for the congratulations! We're activerly working out the kinks as we speak.

The Get Verified feature is available for some clients and not available for others. This is a bug and it's also being looked into. We have not stopped new sign ups and our ever-expanding verification team is working hard to get through the backlog of verifications. Unfortunately, we don't have a solution for new users at this point, other than to open a new account and try that. Our developers are aware of the situation and they're working hard to fix this ASAP.

Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution.

I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers.

I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair.

Thanks!

Yep, it's completely asinine to suggest for new users to just keep trying other email addresses and keep signing up under new account usernames to see if maybe one of the new accounts will allow you to submit ID verification paperwork. Actually many posters here have already tried dozens of new accounts and they get the same response, 'feature disabled'; which likely means it was deliberately 'disabled'. It sounds like they really are adamant that this is a 'bug' but I am a retired software eng in the industry for two decades on enterprise level and anytime a label verbiage stated 'disabled' etc it was indeed disabled, otherwise there would be some sort of error code or something. I still believe for some reason they just do not want to admit that they deliberately turned off the 'Get Verified' 'feature' for the time being, which actually in light of all the core trading engine issues would have been totally understandable, but then just tell us that, why tell us we should just keep trying new account creations when we all know that is not going to change the customer experience. Do they just want a ton of new signups to inflate stats? I don't get it.
Anyway, it's quite simple, the first exchange that verifies my ID (KYC) will get my business, all the others, oh well, will likely just sit as empty accounts while I use whichever account was first in getting my account on board for trading. It's a shame though because I really wanted to try Kraken, especially after a trading engine upgrade, it appears that it could be a great exchange and I still will be patiently waiting to get verified, I refuse to just keep trying new accounts, besides I only have one primary email address, I don't own dozens of email address, but after a few weeks of waiting I will likely just use whichever exchange wins my business because time is of the essence in the crypto world which is turning quickly right now; bad time to plan for a major core trading engine upgrade.
There are many very easy methodologies to employ in IT in order to not have such botched launches, backups, segregated server farms still running the old code which can easily be put back in rotation if the launch of the servers with the new code fails, etc etc etc. Does not bode well as a first impression, HOWEVER, I am hearing great things about the new engine so actually really excited to get on Kraken platform but I'll continue to wait and hope I can get my account verified, but my patience has limits, there exists competition out there, so we'll see what happens.... tick tick tick .....